Pinnacle Growth Partners

Management Search Reinvented

CT (203) 541-0082 NY (646) 583-2600

We specialize in finding candidates whose impact ripples beyond the job description.

As a group of former senior executives who have hired and built successful teams throughout our careers, we now help our clients recruit great talent. We provide the level of commitment and service expected of a top tier retained firm, while offering both lower fees and fees tied exclusively to successful placement.  Turning the recruiting model on its head with our bespoke services and pricing models, we strive to reinvent management search—all to the benefit of your bottom line.  

Title:                     Account Director – Voice of the Customer

Location:             New York

Company

Our client is a rapidly growing, fast-paced international software company with offices in the United Kingdom, Germany, Russia, Canada, China, New York, and the San Francisco Bay Area.  They believe in working hard and having fun, that life is way too short not to enjoy what you do every day.  Their team of talented professionals is diverse in background and skills, and we’re highly motivated to maintain our status as the leader in their industry. 

We’re currently recruiting for an Account Director for the East Coast, based out of a  NYC office located in Midtown Manhattan, just two blocks from Penn Station.

As an Account Director, you will be on the ground floor of a dynamic, rapidly expanding sales organization in the Customer Experience Management market space that is poised for explosive growth.

You will use your extensive experience and value selling skills to develop existing relationships with Fortune 1000 customers and executive sponsors. You will employ effective account management strategies and tactics to successfully position the company as a strategic partner to help customers expand Voice of Customer programs to derive value for their organizations.  Very importantly, you will also help develop customers into key references for the company. If you have a solid track record managing Fortune 1000 companies, are passionate about customer success and you want to be part of a fast moving, innovative team, we’d like to talk to you!

 

Responsibilities

•        Manage a portfolio of 20-30 enterprise accounts;

•        Develop relationships with influential users and executive sponsors in client organizations to identify and close cross-sell/upsell opportunities;

•        Lead in the implementation of an account coverage program for your enterprise customers that appropriately draws on resources from across the organization.

•        As part of the account coverage program, conduct regular business reviews to celebrate positive outcomes and identify opportunities for growth.

•        Lead the team to impart best practices in Voice of Customer programs across a variety of use cases and industry verticals;

•        Establish joint-success plans that document client goals and enable them to measure their progress;

•        Escalate critical client concerns internally and mobilize resources to resolve issues;

•        Drive cross-functional initiatives that improve the overall customer experience and lead to greater satisfaction and loyalty among our clients;

•        Monitor product engagement/use and intervene as early as possible if risks arise;

•        Document and track all activities using salesforce.com in a timely manner

 

Qualifications

•        5-10 years’ experience in a client-facing account management role;

•        Experience in enterprise software account management is required; knowledge about Voice of Customer programs is preferred;

•        Proven ability to build strong, lasting relationships with clients inside an organization;

•        Outstanding communication skills, both verbal and written;

•        Excellent organizational, analytical and problem-solving skills;

•        Ability to adjust to quickly-shifting priorities;

•        Bachelor’s Degree preferred, but equivalent experience will be considered.

•        Ability to commute to NYC and clients as needed is required; ability to work out of our NYC office is preferred;

•        CRM/Salesforce.com experience required.

 

What The Company Offers

Full-time US team members receive a comprehensive package, including competitive base/commission compensation, health insurance (medical, dental and vision coverage), life insurance, short- and long-term disability, travel insurance, flex spending, 401(k), paid holidays, sick time, and a great vacation accrual program.  They also have really cool perks like a casual work environment, referral bonuses, quarterly team member appreciation awards, fun office outings and kitchens stocked with snacks and sodas.

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